FAQ
Frequently Asked Questions

We Look Forward to Partnering With You

We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.

Still Have Questions? Our Staff Would be Happy to Assist You.

613-883-5038

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

We appreciate all feedback we get, whether it’s positive or negative. If you are not satisfied with your service, please email our office with details regarding what might have been an issue and include all relevant photos. We will then proceed with our 100% satisfaction guarantee, and aim to provide a re-clean within 5 days of the initial service for any missed/unsatisfactory areas.

Yes Cleaning supplies are included by default. But we always prefer to use your own Vacuum and Mop .

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package which include the following extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

Our team take the following precautions & measures to fight against the spread of germs and viruses. Our teams are taking steps to do their part in keeping everyone healthy. This includes: Washing hands regularly Disinfecting equipment between each job. Staying home when they are not feeling well. Wearing masks from start to finish Practice physical distancing in your home, as appropriate.

Please note that we require parking to be provided for our cleaning teams. If you live in the city or in an area where parking is difficult, please make sure to either contact us and let us know if we can use a private car parking spot or advise if there is public parking available. Any parking costs incurred will be billed on top of the service. If the parking provided is further than 100 meters from your property then additional charges may apply. Please also note that if no parking is provided and no public parking space can be found (we generally will look for up to 20 minutes) then a cancellation fee will be incurred.

Unfortunately no, we only complete interior window cleaning, not exterior

We will move and clean under small objects and light furniture. We will also vacuum/mop under heavy furniture (like beds and couches) however we will strictly not move heavy furniture. This is due to the high risk of scratching floors. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves.

You can cancel your service at any given time, either online or over the phone. Please note: all cancellations must be made 48 hours before the service is to take place. If a cancellation is made within 48 hours, you may incur a fee which covers the cleaner’s loss of wages

We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.

We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.

It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.

We observe the following holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.

Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.

No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).

We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.

Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Do’s: Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) All exterior surfaces in all rooms Floors are mopped and vacuumed Bathroom (complete toilet clean, shower, handles, tub, drain) Bedroom shelving, nightstands, bed frames, tidy up bed Don’ts: All Extras are not included (must be selected for an additional cost) The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Don’ts: All Extras are not included (must be selected for an additional cost) The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Do’s: Everything included in a regular clean + Baseboards Light switches & Door handles Detailed Dusting Extra hour included for high detail areas.

Don’ts: All Extras are not included (must be selected for an additional cost)

You can contact the office via phone or email.
Hours 8am – 9pm.
Phone: 613-797-5039
Email: doedwellcleaning@gmail.com

You will receive confirmation and reminder emails before your service. At the bottom of these emails will be a link to create and sign in to your account. You can make changes to your service that will be flagged in the office. If these changes don’t affect the cleaner’s schedule, they will go ahead. If your change clashes in the cleaner’s schedule, our friendly office staff will get in contact with you to try and reach a solution that benefits all parties.

We do clean basements however we only clean finished areas of the basement. Current scope of work exclude of unfinished basement.

Right now we are offering our services in Ottawa region and partially Gatineau. As a rule of thumb, we service 30kms from downtown Ottawa. Surcharges may apply if we agree to service outside of that area.

For all bookings we require a credit/debit, vis, master card to secure the booking. We will not be able to complete your booking without a card on file. Please rest assured we will not charge your card until after the service is complete.